Guides for small business owners on websites, invoicing and phone answering

Three long answers to three short questions. No pitch until the last line, and every number either published here already or attributed to whoever counted it.

The guides

Written to be useful whether or not you buy anything

Each one answers a question an owner actually asks, with the limits left in. Where a figure is not one this site has published or a named source has, it is not in the article.

13 September 2026

How do you stop chasing invoices?

Why chasing fails when it is a person's job to remember, the four things that fix it, and what it looks like when a system does the remembering.

13 September 2026

Can AI answer the phone for a tradesman?

What a missed call costs in work, where voicemail, a diverted mobile and an answering service each fall down, and what an AI agent can and cannot honestly do.

13 September 2026

What does a website cost in 2026?

What you are paying for at each level, why the cheap end is usually rented, what is left out of most quotes, and which ongoing costs are real.